Dialdirect is **********

My partner and I are totally dissatisfied with the service from dial direct... on the 23rd of December our Audi was taken by a breakdown from Dialdirect, we were provided with a courtesy car... on the 31st we were notified of the assessment that will take place on the day and results which were gonna come out on the 3rd... on the 3rd we received the results of which we were told that car will not be covered... we requested the car to be towed back to the nearest dealership so we can repair it ourselves... when the car came back now there's multiple of parts missing in the vehicle, now we're stuck in Limpopo and our leave is over.... how pathetic is this? Why do they take the vehicle with all the parts nOw missing... were taking this to the ombudsman...