#dialdirect is a ****

I have been insured with dialdirect since 2016 for car and house contents.First incident (house breaking) i had in February the 16th 2021,whereby i was insured foe R149 100 and i lost property to the value of R84 314 (according to the quotation made by dialdirect), i was told that i was under insured as the assessor mr Deon Pretorious assesed my property( my sons toys,pots and travelling bags) and told me that the total is R390 000, How ever he divided it by R471 914

Dialdirect in conclusion decided to pay only R27 051 wich i can not even replace quarter the property ******.

I called dialdirect to complain and asked for the initial recordings of the time i took the insurance whereby they explained the under insured clause and spoke to gugulethu and she refused to give me the recording( even when there is a recording in every phone call that the call is recorded and is available on request), said i have to deal with mr Deon the assessor and he will give me those recordings before the end of the day and no one called me.

I am not leaving this matter until dialdirect do me right.i just need recordings to take this matter further.

How do i even stay with this kind of insurance? How do i know that i am insured this time? Who insures toys?