Dialdirect is a huge disappointment!

I'm very disappointed with the service I'm getting from Dial direct. I was in an accident 1 May 2022, I thought they were so effective because of the way they handled the towing of my car. From the car hire to the rest of the claim its been a struggle. The car hire was part of my package yet I had to call them twice before I could get a car, were they not supposed to call me and confirm if I need a car? It's the 21st May today and I still don't have proper feedback. They promise to call on a certain date and when the date arrives I have to call them because they don't call. The last time I called on Tuesday they told me they will call on Friday to give me a full report regarding my claim since my car is written off. Friday they didn't call I called them, they told me that person dealing with my case is busy on another line. The person even said they work until 5pm, there's still time so he'll come back to me. Their app has a messaging function but you still don't receive feedback, so it's a waste of time. I use my car for work, I'm stuck without and I don't know when this is going to be resolved because my so called insurer can't be bothered to pick up the phone and call me! Dialdirect needs to start taking their customers as seriously as they do when they debit accounts. Don't make us regret using South African service providers.