1 reviews | Active since Sept 2022
Dialdirect insurance is a ****
Dial Direct is a ****.
I had a car accident - it was my fault. They have not assisted me at all or rep**** to the legal team of Outsurance. Their lawyers have been trying to contact Dial Direct for months and this morning I woke up to a letter from the lawyers stating that since Dial Direct was not responding they were taking further legal action against me.
Also, I asked for a discounted price on my insurance since I now work from home and won't be using my car - annually they are supposed to to re-assess my claim. 3 weeks in a m still waiting for a call back.
Obviously whern I wanted to add home insurance at the same time it took 20minutes to add that on and increase my monthly payment.
Now I keep getting hung up on so I cant go further with the litigation question or even CANCEL MY ACCOUNT
We are sorry to hear about your experience.
Our team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our team will be in contact with you.
Kind regards,
Dialdirect Insurance
It took 2 hours to resolve after posting this on HelloPeter - I am glad to have the issue sorted, but the mere fact it took 2 hours to resolve disappoints me that it had taken months previously.
Anyway, a positive final outcome so I am happy.
It took 2 hours to resolve after posting this on HelloPeter - I am glad to have the issue sorted, but the mere fact it took 2 hours to resolve disappoints me that it had taken months previously.
Anyway, a positive final outcome so I am happy.
We would like to apologize once again for the inconvience caused, however thank you so much for your feedback.
Kind Regards,
We would like to apologize once again for the inconvience caused, however thank you so much for your feedback.
Kind Regards,