TC
Tman C
1 reviews | Active since Aug 2016
27 Feb 2022, 07:18
Dialdirect insurance **********ly taking money from my account.
Today I noticed that Dialdirect has been taking money from my account since the cancellation of my policy with them. I never gave you guys an authorization to debit money from my account and this is clearly ***** committed by you. I want you to return all the money you took from my account since the 24th of December. This matter will also be reported to the Ombudsman since what you did is *******.
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
27 Feb 2022, 12:03Hello Tman Chaka,
We would like to apologies for any inconvenience we may have caused.
We have escalated your matter to our team to look into . They will contact you during office hours with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologies for any inconvenience we may have caused.
We have escalated your matter to our team to look into . They will contact you during office hours with feedback.
Kind Regards,
The Dialdirect Team
Dialdirect's reply27 Feb 2022, 12:03
Official
Hello Tman Chaka,
We would like to apologies for any inconvenience we may have caused.
We have escalated your matter to our team to look into . They will contact you during office hours with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologies for any inconvenience we may have caused.
We have escalated your matter to our team to look into . They will contact you during office hours with feedback.
Kind Regards,
The Dialdirect Team
TC
Tman C's updateReviewer Update
02 Mar 2022, 17:40Hi Dialdirect,
One of your agents called me and promised to come back to me regarding a refund for the unauthorized debit orders that went off my account but it has past 24 hours and not callback to finalize this matter.
One of your agents called me and promised to come back to me regarding a refund for the unauthorized debit orders that went off my account but it has past 24 hours and not callback to finalize this matter.
TC
Tman C's update02 Mar 2022, 17:40
Reviewer Update
Hi Dialdirect,
One of your agents called me and promised to come back to me regarding a refund for the unauthorized debit orders that went off my account but it has past 24 hours and not callback to finalize this matter.
One of your agents called me and promised to come back to me regarding a refund for the unauthorized debit orders that went off my account but it has past 24 hours and not callback to finalize this matter.
Dialdirect's replyOfficial
03 Mar 2022, 08:08Good day Mr Chaka,
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
Dialdirect's reply03 Mar 2022, 08:08
Official
Good day Mr Chaka,
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team