Dialdirect Insurance

I have had insurance with dial direct since for more than 10years and every years and every year with their high premium increase I have to call and raise my dissatisfaction and high yearly increase. Dial Direct has increased our premium from R1436.48 to R1794.82 (R358.34) more, this annual review letter was received on 25 August and immediately I called to dispute this high increase. Clearly they are not taking the economic crisis with which our country is faced seriously! To add to my utter disgust and frustration, the agent I was dealing with told me he can only reduce this by R9 Wow! And he told me he will escalate the matter to his manager who will return my call, he has also asked me whether I would like to amend my policy..... Why should you amend your policy to reduce your premiums? Is this not why we take out insurance, knowing that we are covered but clearly this is not the case! I told this gentlemen I will take my insurance elsewhere and his response was "there is nothing they can do about it" I feel the manner in which he dealt with me was not very professional. Today I called back raising my concern again and informed the agent that no1 has ever called me back regarding my premium increase. After this call the same agent I spoke to on 25 Aug then calls me to inform me that he called me on numerous occasions and so did his manager, apparently this calls was made to my husband Mobile and he also told me to go and check my husband phone records to confirm.... How unprofessional is this... My qs to him was when there was no answer as my husbands contact is the only 1 on the policy but all communications comes to my email, strange enough I asked why could you not send email communication and he told me his sits in a call centre and do not have access to email and his sure his manager does have access to email.... Utterly shocked by that response! I have also filed a claim for my fridge where I had to outy own service provider because dial direct does not do assessment onsite and they wanted to remove my fridge and assess it and return it 2 to 3 days later. As instructed I was told to get a service provider and submit my report, I also had to pay a call out fee of R550 and with submitting the report it was rejected.

I will not recommend this insurance and for the the monies we have paid over the years is so sad for such a poor and pathetic service.

Definitely taking my insurance where I will be seen and treated as a valuable client