sS
somervi S

1 reviews | Active since Sept 2016

09 Mar 2017, 07:29

dialdirect hikes 2017 insurance premiums for motor vehicle by 21.46 %

<p>dialdirect have increased their insurance premiums for 2017 by 21.46%. This is the second time in three years that they have pulled this stunt. I contacted them and tried to negotiate, however, I was informed that was the increase for 2017. I have never in the + - 6 years that I have been insured with them claimed ONE CENT on my policy. I called their cancellation dept. after I obtained a new policy with a more reputable company to cancel my policy in early Febraury 2017. They then tried to negotiate with me because by their own admission I was a "good customer".</p> <p>I have some questions for dialdirect :</p> <p>1. how can you justify such increases ? this is the second time in three years that you have tried to hike your premiums by over 21 %.....who are you trying to fool and on what planet to do you people live ?</p> <p>2. why try and negotiate with your customers when they have obtained other insurance at a far more compeditive rate ?</p> <p>3. your behaviour smacks of unprofessionalism and greed.....I will never insure any of my property with you again, and I would urge everyone in my circle of friends and family to do the same. </p>

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Replies (3)
Dialdirect
Dialdirect's reply09 Mar 2017, 07:36
Official

Thank you for your feedback.

We will be in contact to discuss your policy review.

Regards,

The Dialdirect Team

sS
somervi S's update09 Mar 2017, 08:08
Reviewer Update

Dear "Dial Direct Team".....do not bother to contact me regarding the proposed 21.46% hike in moto insurance for 2017. As I have said in my complaint :

1. I insured my Motor Vehciles with your company for + - 6 years WITHOUT CLAIMING ONE CENT !

2.I have CANCELLED MY POLICY WITH YOUR COMPANY.

3. I will never insure anything with Dial Direct again....not even my wheelbarrow, because you people are ********* in they way you reward your "so called loyal customers" with such ********** annual increases.

3. I will try my best to inform everyone about your "wonderful annual increases".....2015 and 2017.

Dialdirect
Dialdirect's reply10 Mar 2017, 15:11
Official

We have noted your dissatisfaction with the policy review and respect your decision to cancel your policy.

Regards,

The Dialdirect Team