Dialdirect goes my give a damn about customers

Scratched my car in the first week of August and put in a claim. Had difficulty uploading pictures on the link provided so I ended up emailing them to the provided email address. Not only did they not respond to my email and texts on the app but they also decided to close my claim and claimed I advised them to do so.

I called the customer services and they advised I resend the pics on the same email address, I did but still, an entire month later, they’ve been dead quiet.