Dialdirect, get a new IT person to fix errors on your website!

I have just started with dialdirect insurance for my vehicle and from the start it has been non pleasant. Firstly the installer they sent to install the tracker on my vehicle looked *****. No official card to show who he works for, nor did he have any form of company clothing on to identify the same. Then comes the uploading of vehicle inspection to the website. Well, lets say that it has been 'faulty' since I started trying to upload the pictures of my vehicle from day one. I even emailed them two and a half weeks ago the first time to say their website is faulty, to which they confirmed their IT is busy sorting it out. I should just try again later. A week later still nothing has been fixed and this week nothing as well. But when I query it again the lady on customers services is quick to say "I'd advise you to go to Glassfit" Why inconvenience myself to drive to a glass fit centre when I am given the option to upload pics myself. Now I have to take off work to have this done by someone else when I can do it myself? Why is your website not working??!!! Its a disgrace for a insurance company to have an IT person, which I hope is qualified to fix problems, because by the looks of it, that qualification means squad because he or she cant even fix the problem that was reported over two weeks ago! Thank you for inconveniencing me now that I have to take off work to go find a glassfit in order to complete the vehicle inspection, that could've been done over two weeks ago when I first started trying to upload the pictures on to the website. Cant wait for the 3 years to be over so that I can cancel my subscription and tracking subscription.