DialDirect Doesn't care

I am not sure whether it's badluck or what the hell, I keep on choosing bad insurers. I hit a pothole last Wednesday with both tires, I called the Dial Direct and they immediately registered it as an accident, then a tow truck was called,surely it arrived - and then issues started when I had to be driven home I was only then told that Dial Direct was only willing or I was insured for a R500 family run, and the service provider quoted R1200 for 50km distance ride, and I was liable for the rest(R700). I mean I took an insurance for emergencies not to be told that I will be left in the street at night in the dark if I didn't have the R700,it took three hours for this to be arranged because DialDirect operators kept on saying they will call back but never did, they contact the service provider and get back to me,they never got back to me, I spend airtime calling them back. Finally I manage to pay the fee, I was driven, then the next thing there was no communication from DialDirect as to where my car was and what was happening, what's progress, I sat around for a full 16 hours, up until I took it upon my self to make calls to find out what was happening. Only to be told that an assessor will be called and it will take them 3 to 4 working days to assess the car and then I will be updated on the way forward. I do not have a car as we speak and still no one is updating me no call ,no email nothing,I told them I have an important family event to attend to, I took emergency leave for it. DialDirect doesn't care about it's customers, as soon as my car is released,I will be checking for quotes. I am done with this company.