DialDirect does not understand the risks of a ****** key

After having to fight off a burglar inside my own, getting pepper-sprayed (same happened to my father!), and being left ****** and needing five stitches, the burglar still managed to get away but unfortunately, he still managed to ***** my car keys. This was on the 16th January.

I immediately contacted the dealership, got a quote for replacing the lockset (it's keyless with a backup key) and submitted my claim the next day. It took them two weeks to reply and they only chose to provide cover for 60% of the quote from the dealership. (And the 60% includes my R5000 excess! So I only got paid out 40% of the quote!!!)

I subsequently complained (on 29th Jan) and explicitly told them the cover was not enough to get the locks changed. And there is still a ****** running around my hometime with my car keys! Given that highjacking and car break-ins are already common, a ****** having my car keys almost makes one of those things happening a cer*****y!!! Including putting my own life at additional ris****

I am still to receive a response from DialDirect. The locks are still not changed. I am still 40% short to do it.

Clearly DialDirect does not the risks involved of a ****** key. Skimp on a small amount for this claim while significantly increasing the risk of a claim due to highjacking/vehicle break-in.

And likewise the increased risk to my own life!!!

****ed-off Associate Rishen Samjowan