DIALDIRECT

I had recently taken my car for assessment as was told after 4 days i will receive an answer....up till now no answer so i called dialdirect business claims department and spoke to an arrogant lady by the name of BUSI.

SHE WAS VERY UNFRIENDLY AND HAD AN ATTITUDE!! SHE WAS ALSO VERY UNPROFESSIONAL AND SCREAMS AT THE CLIENTS AND DOESNT WANT TO GIVE HER NAME WHEN ASKED AND SAYS I WILL CUT THE CALL!!

SO IS THIS THE WAY DIALDIRECT DEALS WITH ITS CLIENTS???????????????? IF MY PROBLEM DOESNT GET SORTED OUT ASAP IM GOING TO HAVE TO TAKE LEGAL ACTION!!