Dialdirect ********** customer service and assist clients.

I have been a Dialdirect business client for years, I had my company vehicle insured with the comprehensive package as well as taking the dialdirect recommended vehicle tracking unit.

when I submitted my first and only claim with them they took over 1 month to give me feedback denying my claim on a poor technicality, as well as never contacting me during that period with updates, I had to call them weekly myself to find out what’s going on.

the vehicle inspection was not done to the required standard to determine the damage and cause, as a client I was not allowed to see the report done by the assessor, just told my claim was declined, My vehicle was left at a dialdirect chosen repair shop and till this day 3 months later they have not made an attempt to move the vehicle despite having a towing benefit.

I subsequently had to move the vehicle at my own cost to get it repaired, all the while dialdirect continued to deduct high premiums from my account despite not doing anything to assist thier client.