Dialdirect claim denied

Hi

I have insurance with Dial Direct. I am very unhappy with thier service. I had to pay twice for parts for my geyser after I told the plumber that the geyser is making a water leak sound. He told me it is suppose to make me that sound , they sent a trainee to my house I now have a water bill of R5000.

To make matters worse I had to pay R650 to have a valve replaced and the"plumber" came much later than the time given. On top of it I loose hours of leave which I had to put in at work to accommodate the time given. I am very unhappy with their service as I pay them to sort this out for me, but now I have an extra expenses which if they replaced my geyser or if the plumber fixed it correctly the first time they came out which i also had to pay for parts, I wouldn't have had this issue. Now I have a high water bill as well as paying for parts twice.

I put a claim in for the high water bill as this is due to them sending out a trainee plumber unsupervised. i told him the geyser is making a weird sound he rep**** :"it normal". when the plumbers came out the past weekend 05/10/2018 and 06/10/2018 i was told a geyser should not make a sound or the valve that is. So i put in a claim for the water loss as it was their plumbers fault for not fixing it correctly the first time my claim was tossed out and i was told they don't cover for municipality bill of water loss. but when i insured with them i insured for everything geyser concerned.

Regards Hayley