Dialdirect Claim Delay

Item: Dialdirect
Rating: 1
Author: NAWAAL H

I have logged a claim with Dialdirect Building Insurance on 20th October 2021 I've been sending emails to Arusha, but no response....They told me they waiting on a report from the guy who came out Byron Crouse, which was send to dialdirect on 26/10 at 11.18am How long does it take for someone to get back to a person? Frastrated.

Helpful (0)

Replies (3)

Dialdirect's replyOfficial

28 Oct 2021, 12:04

Hello Nawaal

We would like to apologise for the service.

Our team will be in contact with you to assist.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply28 Oct 2021, 12:04

Official

Hello Nawaal

We would like to apologise for the service.

Our team will be in contact with you to assist.

Kind Regards,
The Dialdirect Team

Best regards,

NAWAAL H's updateReviewer Update

28 Oct 2021, 14:09

still no correspondence from Dialdirect.

NAWAAL H's update28 Oct 2021, 14:09

Reviewer Update

still no correspondence from Dialdirect.

Dialdirect's replyOfficial

28 Oct 2021, 15:12

Hello Nawaal,

Your matter has been escalated to our Internal Dispute team to investigate further, they will contact you to advise of the process.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply28 Oct 2021, 15:12

Official

Hello Nawaal,

Your matter has been escalated to our Internal Dispute team to investigate further, they will contact you to advise of the process.

Kind Regards,
The Dialdirect Team

Best regards,