DIALDIRECT CAR INSURANCE IS A ****

Dial direct is a ****. I had a bad experience of not receiving the help I was seeking on the 30 August 2023, when I needed towing services to tow me from the N11 between Ladysmith and Newcastle. When I ran into a challenge with my car, I immediately called, little did I know that I was going to be on the side of the road until 22:00 at night.

It is either they have on their database service providers (towing companies) that: - only own a single tow truck, if that tow truck is utilised they do not have anything else, the Roadside services is not able to pick this up before confirming the details of the towing services with clients. - I had to keep calling to let them know that the recommended service provider is not available - because their single truck is on it way to Johannesburg.

- the service providers are not willing to make a long trip of three hours. - I had to call the insurance again to let them know that the service provider will not be coming to me.

- they do not bother to call you as the client to follow up and check on you if you are alright and you have been assisted.

- they have ***** service providers who say to you they are on their way to you, but there is no background noise of the freeway - and they are supposed to be driving a truck. "A tow truck with no noise" - I caught the out the driver who claimed to be on his way but would not tell me where on the freeway he was, on the first call, he said he had gone pass the tolgate. On the second call the assistant driver said they had not passed the tolgate. The Owner of the towing company said, "DO NOT TALK TO ME, I GAVE YOU THE NUMBER OF THE DRIVER, SPEAK TO THE DRIVER" this was when I was laying a complaint about the driver who had claimed to have left PMB - two hour ago, but evidently was not even on the road.

- When I reported this to the Insurance company, they just didnt have the interest to even care.

- There is no sense of emergency, when you are stuck on the side of the road, at night.

- the security came an hour later, from a place it should have taken 20 m minutes to get to.

- I could have been ****d and killed during all the 8 hours of being on the side of the road.

- Dialdirect is simply a ****, they do not care of the quality of service they are obligated to render to the clients to are active.

- On the next day, I spoke to the Manager by the Name: Thato - His reaction to my complaint, was the cherry on top. He simply pretended to be having a problem with his computer, which he claimed was disturbing his audio on the computer.

- I regret the day I joined the Insurance: DIALDIRECT.