SM
Siphokazi M
1 reviews | Active since Jul 2021
01 Jul 2021, 07:37
Dialdirect are ******
I am so disappointed in how the Dial direct retention department has handled my case. They were to start to debit my account today (01/07/2021) but I stopped them on the 28 May 2021 as I got a better premium elsewhere. I called them and informed of such a matter such that I went to an extent of writing follow up emails informing them that I am no longer in need of their "products" Today, R2131 has been deducted from my account. Why is that? You have been repeatedly informed of the cancelation yet you are still deducting. Please return my money as I have all the evidence including your recorded calls for the cancelation
Helpful (0)
Replies (4)0
Replies (4)
Dialdirect's replyOfficial
01 Jul 2021, 10:26Hello Siphokazi,
We acknowledge receipt of your complaint.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply01 Jul 2021, 10:26
Official
Hello Siphokazi,
We acknowledge receipt of your complaint.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
Best regards,
SM
Siphokazi M's updateReviewer Update
01 Jul 2021, 10:35***.
I ended up calling again and received a cancelation letter. Just concerned about the 2131 that has been deducted from me.
I ended up calling again and received a cancelation letter. Just concerned about the 2131 that has been deducted from me.
SM
Siphokazi M's update01 Jul 2021, 10:35
Reviewer Update
***.
I ended up calling again and received a cancelation letter. Just concerned about the 2131 that has been deducted from me.
I ended up calling again and received a cancelation letter. Just concerned about the 2131 that has been deducted from me.
SM
Siphokazi M's updateReviewer Update
01 Jul 2021, 10:38Not sure if the message I sent earlier is private or public. Just worried about my ID number
SM
Siphokazi M's update01 Jul 2021, 10:38
Reviewer Update
Not sure if the message I sent earlier is private or public. Just worried about my ID number
Dialdirect's replyOfficial
01 Jul 2021, 15:46Hello Siphokazi,
Please remove the message with your ID number, thanks for getting back to us.
We will arrange for our team to contact you regarding the premium deducted.
Kind Regards,
The Dialdirect Team.
Please remove the message with your ID number, thanks for getting back to us.
We will arrange for our team to contact you regarding the premium deducted.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply01 Jul 2021, 15:46
Official
Hello Siphokazi,
Please remove the message with your ID number, thanks for getting back to us.
We will arrange for our team to contact you regarding the premium deducted.
Kind Regards,
The Dialdirect Team.
Please remove the message with your ID number, thanks for getting back to us.
We will arrange for our team to contact you regarding the premium deducted.
Kind Regards,
The Dialdirect Team.
Best regards,