DIALDIRECT A PREMIUM-COLLECTER MORE THEN A SERVICE PROVIDER

DialDirect has been managing a nice premium collecting system where one needs to pay more for less service and less cover. It took Dialdirect months after phone calls and emails to update my physical address early 2017 but the premiums remained the same...strange. March 2018 I had been given an incorrect email address of the 'claims processing consultant' thereafter told that the claim took a couple of days to be approved because they couldn't get hold of me, subsequent to my numerous calls on the 17th and on the 19th of March. Dialdirect has refused to extend the rental car period though the said 'delays' were between themselves and the repairer. The repairs were falsely concluded on the 26th but still I am not catered for...TOLD EXPLICITLY THAT DIALDIRECT AND RENEW-IT DO NOT HAVE SERVICE LEVEL AGREEMENT SO THE REPAIR DEADLINE IS NON-EXTISTANT, MEANTIME I HAD BEEN CHARGED EXTRA EXCESS (R1K MORE), PREMIUMS INCREASED WITHOUT NOTICE EVEN.