Dialdirect... A nightmare to deal with

This is a second review, day 28 since my claim. After a rejected claim, then escalating the matter to the complaints department who gave me a response just one day later - which I refuse to accept because dialdirect wants to rob me of over R17 200. Now I've escalated my matter even further to the Ombudsman's office. After doing a review on HelloPeter I get an arrogant response from Dialdirect, stating that I must liaise with the Ombudsman since I took it that far. NOW the problem is STILL DIALDIRECT because the required documents from the Ombudsman is from YOU so that my matter can be resolved!!!! How long must I wait before I see any action on dialdirect's part??? Meanwhile... I still have to pay installments for my ****** vehicle because your customer service is dreadful. No delivery! Empty promises! I need action!