ES
Elliot S
1 reviews | Active since Aug 2016
27 Jun 2025, 04:54
Dialdirect: A Cautionary Tale of Unauthorized Deductions and Customer Neglect
I am deeply disappointed and frustrated with the unprofessional conduct of Dialdirect. Despite cancelling my insurance policy four months ago, they continue to deduct money from my account without authorization. This ongoing disregard for my request and financial consent feels like harassment and an abuse of power. Based on my experience, I strongly discourage anyone from considering Dialdirect as a reliable insurance provider.
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Replies (2)0
Replies (2)
Dialdirect's replyOfficial
27 Jun 2025, 08:12Good day Elliot,
We acknowledge the receipt of your complaint, and we apologize for any inconveniences caused.
We will escalate your complaint to the relevant department to assist you.
Kind regards.
The DialDirect team.
We acknowledge the receipt of your complaint, and we apologize for any inconveniences caused.
We will escalate your complaint to the relevant department to assist you.
Kind regards.
The DialDirect team.
Dialdirect's reply27 Jun 2025, 08:12
Official
Good day Elliot,
We acknowledge the receipt of your complaint, and we apologize for any inconveniences caused.
We will escalate your complaint to the relevant department to assist you.
Kind regards.
The DialDirect team.
We acknowledge the receipt of your complaint, and we apologize for any inconveniences caused.
We will escalate your complaint to the relevant department to assist you.
Kind regards.
The DialDirect team.
ES
Elliot S's updateReviewer Update
28 Jun 2025, 10:09Nothing so far...except promises to escalate to relevant department with no action. I tried calling customer care line and still no assistance in that I must still use funds to contact dialdirect that has poor service to claim back unauthorize deductions of the last 4 months.
ES
Elliot S's update28 Jun 2025, 10:09
Reviewer Update
Nothing so far...except promises to escalate to relevant department with no action. I tried calling customer care line and still no assistance in that I must still use funds to contact dialdirect that has poor service to claim back unauthorize deductions of the last 4 months.