DIALDIRECT A BUNCH OF *****

My late husband had insurance through Dialdirect. He passed away 28/3/2020. I contacted them to have the cover cancelled. In order to have it cancelled, I had to furnish them with a claim form and death certificate. I was informed about the death waiver on the policy and that the policy would be cancelled after the 6 months period. Since then I have made NUMEROUS calls and sent NUMEROUS emails filled with empty promises from them. Today is 22/06/2021 and still they are deducting funds and hasn't cancelled the policy. Once again today I was informed by KOPANO @ 10h32 that a supervisor will contact me and she will see that the deducted payments will be refunded. ALL NOTHING BUT EMPTY PROMISES AND LIES .....