Dialdirect - 4 months and no progress on my claim !!!

I've had home and buildings cover with Dialdirect for the last 5 years. Logged a claim with them to fix cupboards that were damaged due to a water leak. After the assessor came out, I've had no feedback from Dialdirect since, 4 months later !! Tried calling them multiple times, getting nowhere. I am shopping around for other insurance providers.