DIAL NOT SO DIRECT SERVICE!!

I have been with the above mentioned insurer for just over a year. My husband and I are both regular drivers on the policy, him more than me. My husband also works for the Auto & General Group. To cut a long story short, I was involved in accident on 05/05/2023 - my car slid up the offramp I was taking to work that morning (it was also raining that morning). While attempting to put the claim in there were issues with their app but I eventually managed to get the claim in from my end. Upon receiving the call from the representative Lettrisha Geldenhuys I advised her that I am not always available and that my husband had to be kept in all comms (The way I see it, my husband is their client too - but this baffling at this rate I suppose). I also put this in writing and she has just blatantly ignored this request and has even gone as far as to remove him from any email comms. No problem - this is how you treat clients! I then asked for an update as soon as the panelbeater advised of the second assessment being done. We are now a month and a half later in to this claim and a third assessment has been done. Lettrisha has then referred me to another department to investigate (mind you - there was less stress / follow ups with the 1st accident which was far worse than the most current accident). Bianca called me on 15/06/2023 at 11:13 advising that there could be a hold up with the panelbeater on parts (but Dial Direct needs to approve this!). The panelbeater can also not give me the assessments as this needs to come from my insurance. Bianca advised she would call back before the end of day - as she needed to investigate. This still hasn't happened but I do not blame her.

PLEASE COULD I HAVE THE THIRD UPDATED ASSESSMENT ON MY VEHICLE AND CAN SOMEONE FROM DIAL DIRECT EXPLAIN TO ME, WHY THE WRAP OF MY VEHICLE IS STILL NOT APPROVED OR UNDER INVESTIGATION. THIS WAS COVERED IN THE 1ST CLAIM. MY CAR IS BLACK LOOKING AT IT BUT ORIGINALLY RED AS I HAVE SAID SO MANY TIMES - I HOPE SOMEOME UNDERSTANDS THIS :( EVENTUALLY.

Last I checked my debit orders have not been missed, and the annual increase amount has gone off for June 2023 as well. I DO NOT NEED A CALL AT THIS POINT I WOULD LIKE ANSWERS ON THE ABOVE PLEASE IN WRITING - SURELY THIS CANNOT BE SO HARD, THIS COULD SURELY NOT BE THE 1ST CLAIM BEING PROCESSED THROUGH DIAL DIRECT??