Dial not so direct

Item: Dialdirect
Rating: 1
Author: Navin S

Today I received an annual policy adjustment and price increase for a policy that's just over 6 months old.

To further demonstrate Dial Directs poor treatment, a few weeks back I logged in to my profile and was forced to do a re quote for my existing policy which resulted in the premium dropping from R380 to R267. Why and how this was so, I have no idea. Then today the annual adjustment puts it back to R335.

Seems like they do any random assessments and chop or change their pricing for no good reason.

Needless to say, I am actively seeking alternate cover from a company that's doesn't treat its clients like buffoons.

Helpful (0)

Replies (2)

Dialdirect's replyOfficial

24 Jun 2020, 08:43

Hello Navin,

We acknowledge receipt of your complaint.

We will be in contact with you to discuss your concerns.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply24 Jun 2020, 08:43

Official

Hello Navin,

We acknowledge receipt of your complaint.

We will be in contact with you to discuss your concerns.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's replyOfficial

26 Jun 2020, 10:33

Hello Navin,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.

You are welcome to contact us should you wish to discuss the matter further.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply26 Jun 2020, 10:33

Official

Best regards,

Dial not so direct

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