Dial Directs slogan: "you get back Ching" is false and misleading!

Not only was dial direct using their claim free bonus as a false promise and a deceiving way of keeping me on as a client, with the e-mail I received from them on 14 August 2018, but their customer service is appalling. A month after a claim was paid for damages to my vehicle obtained after it was used as a getaway vehicle in an armed ******* on 11 July 2018, I RECEIVED WRITTEN CONFIRMATION ON 14 August 2018 ( a month after my damages claim ) that my claim free bonus will be paid, as long as I remain accident free until 11 Feb 2019. Not only did I have no accidents since my contract commenced in 2012, I also did not have any accidents or accident claims since I received written confirmation on 14 August 2018. It is now 7 months later and I received no payment nor have I had any response after numerous e-mails to rectify this matter. I urge clients of dial direct to query all notifications from dial direct re-payouts and not to expect any payments or service from this poorly administrative provider.

The only reason I stayed on as a client was because of the fact that I didn’t want to forfeit my payout, especially after my very bad experience during my last damage claim, where the majority of the damages incurred was rejected by dial direct as: “ wear and tear “

I feel cheated and extremely frustrated by the complete lack of their service.