TS
Takie S
1 reviews | Active since Nov 2023
15 Nov 2023, 09:46
Dial direct worst service provider
They are the worst service provider in vehicle insurance. They don't even deserve a star. My car was damaged by hail on Monday 13/11/23. I logged a claim for hail damage. After numerous follow-ups with them, I was told that they were waiting for my premium to be paid. This for me was shocking as I have been paying the premium on time every month, in fact, they debit from my account every month. As I write this, I am still waiting for Dial Direct.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
15 Nov 2023, 09:54Hello Takie Sibuyi,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Dialdirect's reply15 Nov 2023, 09:54
Official
Hello Takie Sibuyi,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
TS
Takie S's updateReviewer Update
16 Nov 2023, 17:14It is day 3 today. I have been calling Dial Direct. The app tells me that my claim has been concluded, yet, no one has reached out to me to explain what's happening, when is the car going to be assessed. I called today at 4, and after waiting for more than 20 minutes on the phone, I was informed that the repairer has been appointed and will contact me either today or tomorrow.
I am really disappointed and frustrated, by lack of service and lack of communication.
I am really disappointed and frustrated, by lack of service and lack of communication.
TS
Takie S's update16 Nov 2023, 17:14
Reviewer Update
It is day 3 today. I have been calling Dial Direct. The app tells me that my claim has been concluded, yet, no one has reached out to me to explain what's happening, when is the car going to be assessed. I called today at 4, and after waiting for more than 20 minutes on the phone, I was informed that the repairer has been appointed and will contact me either today or tomorrow.
I am really disappointed and frustrated, by lack of service and lack of communication.
I am really disappointed and frustrated, by lack of service and lack of communication.
Dialdirect's replyOfficial
16 Nov 2023, 17:19Hello Takie Sibuyi,
We apologize for the service received.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We apologize for the service received.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Dialdirect's reply16 Nov 2023, 17:19
Official
Hello Takie Sibuyi,
We apologize for the service received.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We apologize for the service received.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team