Dial direct worst insurance ever

hello Peter i just had the worst service ever from this company Dial direct i joint house and home content and cellphone insurance on February but started debiting on the 1st of march and on the 1st of march later my got ******. i did everything blog the phone open the case and call them to make a claim processed everything the just rejected the claim i got an email that they had closed my claim under my authority of which they **** about that i called again we started afresh the needed a proof of the item i sent them they say the will get back to me. i had to be the one who call them each and every time and asked for how is the process going the just tell me the still have to verify certain document for almost a month until now i gave up because that's what they wanted i would wait for 1hour waiting for my consultant to tell me about the way forward she will only tell me that they still verifying certain document her name was Arusha very bad service she can give that lady. even today i don't have a cellphone, so sad. WHAT HAPPENED TO JOINED TODAY AND YOU ARE COVERED SAME TIME because one of their consultant whom i talked to he said your claim is taken to management whom i wanted to talk to but they refused to give me their contacts. This thing of join immediately you will be covered immediately does not exist people careful off this ****s like Dial direct.