Dial Direct WORST INSURANCE

On the 25th March 2014 a request was submitted to dial direct for disability cover (6 months) as per stipulated in insurance contract I contacted the Dial Direct call Centre indicated to them that my dad, Mr A Naidoo due to disability had been medically boarded from his employment hence with the process been effected he will not be receiving an income for 6 months and noticed that on his policy with dial direct he would be entitled to a disability claim. I submitted the relevant docs on the 28th March 2014 I did not receive feedback even though following up on the 12 December was than informed that the claimn was rejected in July without us being informed<br> On the 24th Dec my brother met up in an accident the car was written off and that claim too were rejected even though two contradicting reports were provided.