RC
Reinhardt C
1 reviews | Active since Aug 2014
29 Apr 2025, 14:34
DIAL DIRECT WORST CUSTOMER SERVICE !!
Simple request to customer service and they cannot do it properly -- why must I be double debited if I change my debit date due to salary pay date change from my employer - how do they expect their clients to come up with double premium amounts if we do debit order date changes??? why?? this is ridiculous...
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Replies (2)
Dialdirect's replyOfficial
29 Apr 2025, 14:36Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Dialdirect Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Dialdirect Team
Dialdirect's reply29 Apr 2025, 14:36
Official
Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Dialdirect Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Dialdirect Team
RC
Reinhardt C's updateReviewer Update
29 Apr 2025, 14:40yeah right, as long as you can deduct premiums and make profit client service will be the last thing you guys do!!!
RC
Reinhardt C's update29 Apr 2025, 14:40
Reviewer Update
yeah right, as long as you can deduct premiums and make profit client service will be the last thing you guys do!!!