Dial direct worst and shady service and insurance

Very disappointed at dial direct, what is the point of having insurance if they do not assist you on fixing it but let me tell you you the first people to debit on my account, its really unfair, I insured my laptop and made it seem like when anything is wrong with it they will assist. so basically i have been paying for months for BS. very very disappointed. I asked the consultant to escalate the call but was never escalated its ridiculous, so basically the insurance will always find a way of not assisting you buy every month you the first to come for our Monies.