Dial Direct worse insurance customer service ever

My car was in an accident and put a claim on the 30th of November, the bad attitude of the lady who took my call told me the worse is yet to come, she even refused to call me back when I got cut off. On the 1st of December my car went for assessment which I got great service. Until today no agent from dial direct called me nor received any feedback every day I call they refer me to a Senior consultant who never gets back to me. Despite my car having wheel problem its still not towed, I lost 3days of work and with Panel Beaters closing I might find myself without a car in January. This is the worse insurance company I have ever been insured with extreme bad attitude from agents. As they even wanted to charge me extra Excess despite my policy documents not saying anything about that. I regret joining such an insurancel