Dial Direct wont payout our claim

i would like to voice my disappointment on how Dial Direct has handled my claim.<br> We had accident last year and claim was approved. we had a problem with panel beaters that we needed to book the car in before they can order parts and we ask the estimate of the ordering of parts and fixing the car. the parts was estimated to a week and car to week to two weeks if there problems that wen't identified on the first inspection.we asked if they can order the parts for us while we continue to use the car for business and we send email to confirm we will wait for them and not fix our car privately. but that dint work they wanted the car booked in. we then contacted the insurance to advice if we can be paid out and fix the car ourselves since we don't have another car to use while we wait that long.<br> <br> we spoke to Gift and she said it was possible and advice if we get more cost on the car the insurance wont be involved. now in January when we wanted to continue with the payout, consultant Zanele Mhlongo said they will not pay as out. even though we explain the situation.the insurance doesn't have bigger cutesy cars for business. Need someone to assist us to fix out car.