Dial Direct! What you advertised on the big boards on free ways and the TV'S, is not what you're delivering. I have suffered long enough now.You frustrates your loyal payer like me,even now

I have two policies with Dial Direct, both are for my car insurances.

Dial direct kept my vehicle with them from the accident point in December 2018 until 05 April 2019.And I was the only one made the follow up with them. Poor customer service.

Comprehensive and Pre-Owned Warranty. I have been so loyal to them with my premium's payment is almost a year now.

On the 25th April 2019, I had to called in to pre- owned warranty,their administrators department which is innovation group and to request their nearest dealership contact list.Whereby I will be able to booked in my vehicle,for the sound underneath and I personally thought that it was gearbox. They provided them and I called the partnership dealer closer to my work place. And their driver came and drove my vehicle to their dealership and the job card was never provided to me at all from the onset day.

13th May 2019, never heard anything from them and I was the only one whom made the regular follow ups to them. On this day they told me that my vehicle need to be repaired for the CVJoint not Gearbox.

14the May 2109, Action Gearbox informed innovation group about the CV joint claim and about the accident that occurred in December 2018. And they approved the claim.

15the May 2019, When I telephonically confirmed that it is true that my vehicle was involved in an accident, same day innovation group rejected same claim made by Action Gearbox.Afternoon Innovation group,they sent me their rejection letter and cc'd Action Gearbox via email.

When I asked them, what went wrong and Innovation, stated that myself I told them that my vehicle was in an accident and I rep**** them and said that as a vehicle owner, should I supposed to honest? Your dealership Action Gearbox, told you innovation already on the 14th May 2019 and you have approved the claim. And 15th May 2019, myself the vehicle owner I confirmed it you now rejected it. What is the different between the be accident been mentioned by your dealer Action Gearbox and myself the vehicle own. I am entitled to be honest on confirming it.

16 May 2019, I logged a complaint to innovation group and they resent me the same rejected claim.

17th May 2019, I logged another humbled complaint, still they resends same rejected claim letter. I have already logged almost five to seven complaints and Innovation started to take me pillar to post. It was so frustrating. The extra cost, started on my side. Action Gearbox kept my vehicle with them.

01 June 2019. Action gearbox, called me to frustrated me about their effective storage charges.While Dial Direct is busy enjoying my monthly debit order premiums from both as mentioned that I have two policies with them.

Since 17 May 2019 even now so 11th November 2019, both Dial Direct assessor's and their assessment reports, rose with their interest of conflict against my vehicle and now Action Gearbox is threatened me telephonically that they're taking my vehicle to Auction. Dial Direct failed to take the responsibility to resolved an incident on time.Since 25th April 2019 even now Dial direct is still enjoying two premiums, while my vehicle is stored behind Action Gearbox their dealership. The worst part is that, that same CV joint is covered on their components. I have sent Dial direct, my dismissal letter in October 2019. Still no response from them. This is the worst insurance company ever, that I ever met to insure my vehicle with. Most destroying part is that, I am a loyal payer since I was with them. May they waited the insufficient return debit order premiums in order to trap me, that I am no longer insured with them.Enough! I bought my vehicle last year on this month of November 2018.