Dial Direct vs Automagic

Darshnee Dhora (give that girl a bells)

I had a accident first thing Monday morning in January. I called the insurance company and they were amazing and helped me through everything. The call centre consultant was super friendly and emphatic. Explain exactly what was expected or needed from them. Darshnee took over the account from a claim perspective. Sometimes all you need is a friendly voice at the end of the line and she was. I can not fault them at all.

My car was sent for evaulation and set in for repairs. I did not have car rental option on my policy, i spoke to Darshnee and i was given a voucher to assist me with the car rental. My car went in for repairs i was kept up to date and suddenly nothing happened. I got silence so i called the Automagic. They then notified me that the bumped did not fit on the car. There might be delays with my car now if your insurance company was paying for your car rental then that probably would not be an issue but for me that was a issue. They released the car back to me i noticed that the fog light was not fixed and the bumped was not fitted properly.

I called the insurance company to complain that Automagic was completely happy to release my car back to me not fixed properly. Hoping that i would not notice i had to return the car back twice. Once for the fog light and the second time for the bumped where the manager walked me to my car and let me know that the bumped was loose and not put back properly. All this was discussed with the insurance company then Automagic jumped to get everything sorted.

My car has been restored back but I would just like to thank Dial Direct and Darshnee for all your help. I will not hold Automagic's ****py service against Dial Direct. I will not recommend Automagic again.