Dial direct useless

Stay away! I submitted a claim and asked them to treat it as urgent, as the damage to my boundary wall posed a security risk. On the 20th of July I received a mail stating that my claim will be finalized within 7 working days.Today, 10 August, most of the claim was rejected. (Only heard from them after a snotty email from my side demanding any type of service/answer/reply). Terrible service, fighting the rejection now via ombudsman. Stay away from Dial direct. Not paying the claim was one thing, but the lack of communication, the failure to keep to timelines, and the poor excuses are just too much. ⁰/10