Dial direct unsatisfactory customer service

<p>I lodged a claim on the 13.09.2016 for my wedding ring. They never call me back and when they did they wanted to only pay R150 and the ring was insured for R22 000 and I have never missed a premium. They did not inform they required proof of ownership and I did tell them the original receipt was lost. I did find a card confirming ownership and sent that to them. I called numerous times and they nevet get back to me. I am using my work line and do not have air time to be calling them all the time. Now they are telling me replacement value us R18 000 and of which they will still deduct the access. I asked that the money must be paid to me. I paid the premium for between R22 000 to R24 000. I am finding their service very unsatisfactory and I am tored of calling them all the time.</p>