DIAL DIRECT UNHELPFUL

A fire was started by our neighbours, who are insured with Dialdirect, in Oct 2019 it burnt my fencing and equipment and caused considerable damage to several other properties. They accepted responsibility and put in a claim which to date has still not been resolved. An assessor was due to to inspect the damage on 30th Nov, we waited but he did not arrive and never advised us. When I called I was told he is not coming and was in fact exceptionally rude. We have since been given two people to contact one of whom now says it has been handed back to claims and the other number does not exist. I am frustrated and angry as this has effected the running of my business. You just get pushed from pillar to post. Thank goodness I am not insured by them.