Dial Direct-Unfair customer handling

I have been with the insurance company for quite a bit. years with different vehicles. This time the personel representing Dial Direct did me great injustice. I first put in a claim to their value added product division. it took more than 2 months for them to simply contact the person that had done wrong to my vehicle. from around 7 February up to today 30 May there still is no way forward . the respondant hanot yet recieved a letter by last week.

The claims department took my car on 30 April for assessment. i am still walking on foot. the car is waiting for authourisation. the Assessing company told me the assessment was dine and completed 2 or so weeks back. i write e mails but do not get a response. meanwhile i have been paying my premiums as normal since. I am not looking for an outcome i want but a fair report also in writing so that if i query or escalate i have proof of what was said. i was even refered to the other gentleman who said is "her Manager" and i am still here. May a helpful ear help