JW
Julyan W
1 reviews | Active since Feb 2023
25 Apr 2026, 08:47
Dial direct un professional client service
I had a car insurance policy with Dial Direct, but after cancelling it properly, they've continued deducting money from my bank account without authorization. I booked a callback for them to call me, but they don't respond—no refunds issued, no clear explanation, just endless runaround. This unauthorized debiting feels like theft, and their customer service is unresponsive and unhelpful. Stay away unless you want ongoing financial headaches post-cancellation. Dial Direct, fix your systems and respect cancellations!
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
25 Apr 2026, 08:53Hi Julyan
We understand your concerns and apologise for the inconvenience caused.
Please note that we have escalated this matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We understand your concerns and apologise for the inconvenience caused.
Please note that we have escalated this matter to the relevant department for further assistance.
Kind regards,
The Budget Team
Best regards,
Dialdirect's reply25 Apr 2026, 08:53
Official
Hi Julyan
We understand your concerns and apologise for the inconvenience caused.
Please note that we have escalated this matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We understand your concerns and apologise for the inconvenience caused.
Please note that we have escalated this matter to the relevant department for further assistance.
Kind regards,
The Budget Team
Best regards,
JW
Julyan W's updateReviewer Update
25 Apr 2026, 12:12Unprofessional i want my money back all of it
JW
Julyan W's update25 Apr 2026, 12:12
Reviewer Update
Unprofessional i want my money back all of it
Dialdirect's replyOfficial
25 Apr 2026, 13:20Hi Julyan. Again, we really apologise for this inconvenience. We will escalate the refund request to the relevant department to assist with the request. The Dial Direct Team.
Best regards,
Dialdirect's reply25 Apr 2026, 13:20
Official
Hi Julyan. Again, we really apologise for this inconvenience. We will escalate the refund request to the relevant department to assist with the request. The Dial Direct Team.
Best regards,
JW
Julyan W's updateReviewer Update
29 Apr 2026, 19:57What you send me is just a confirmation of canselation letter what about my money being refunded which the company took from me so disipointed in this company
JW
Julyan W's update29 Apr 2026, 19:57
Reviewer Update
What you send me is just a confirmation of canselation letter what about my money being refunded which the company took from me so disipointed in this company
JW
Julyan W's updateReviewer Update
30 Apr 2026, 15:50Dear DailyDirect Customer Service Team,I am writing to express my extreme dissatisfaction with my recent experience regarding a refund claim. Despite following all required procedures, my legitimate refund request has been unjustly denied, leaving me out of pocket for R382.I was transferred to your sales department, where I spoke directly with consultant Rabiheli. Her response was shockingly arrogant—she dismissed my concerns without empathy, showed zero interest in resolving the issue, and provided no clear explanation or next steps. This unprofessional attitude has only worsened an already frustrating situation and eroded any trust I had in DailyDirect.
JW
Julyan W's update30 Apr 2026, 15:50
Reviewer Update
Dear DailyDirect Customer Service Team,I am writing to express my extreme dissatisfaction with my recent experience regarding a refund claim. Despite following all required procedures, my legitimate refund request has been unjustly denied, leaving me out of pocket for R382.I was transferred to your sales department, where I spoke directly with consultant Rabiheli. Her response was shockingly arrogant—she dismissed my concerns without empathy, showed zero interest in resolving the issue, and provided no clear explanation or next steps. This unprofessional attitude has only worsened an already frustrating situation and eroded any trust I had in DailyDirect.