Dial Direct Tyre and Rim

Hi,

I have taken a cover with dial direct for tyre and rims, after they have told me what it covers, the was a waiting period for 30 days,

Unfortunately after a month or 2 tyre problems I call them and I spoke to Sheldon on the 24/11/2017 and he said they will have to go listento the recording which takes 7 working days.

I have made 5 follow up calls speaking to him and Neo they say it's the managers who are not sending it to them, i gave them a call again on the 14th and 15th, they told me they will call monday which is the 18th even today they haven't called, the worse part is they dont wanna payclaims,

I need this sorted if you can't sort this Dial Direct u need you to refund me my money, because i was informed a wrong thing when taking the insurance and i have asked a lot of questions before taking it and yet they said its all going to work for you.