DS
Dean S
1 reviews | Active since Feb 2019
05 Feb 2019, 18:36
Dial direct *******/ *****
Dial direct has been deducting funds from my account for a insurance policy that was canceled over 6 years ago I even changed banks and they continued to deduct money. When I contacted dial direct they picked up straight away that the policy was canceled and put me through to VAP where all they wanted to do was cancel the policy and send me a copy of the cancellation. I asked about them refunding me and they were supposed to email me with details. I’m still waiting .
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Dialdirect's replyOfficial
05 Feb 2019, 18:43Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect team
We will be in contact to address your concerns.
Regards,
The Dialdirect team
Dialdirect's reply05 Feb 2019, 18:43
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect team
We will be in contact to address your concerns.
Regards,
The Dialdirect team
DS
Dean S's updateReviewer Update
15 Feb 2019, 16:39Follow up. I was contacted by a customer relations specialist from telescope saying that they would run an investigation in to the matter and should take about a week. And during this conversation he told me that the insurance was canceled 10 years ago. So after a week I contacted the customer relations specialist and he said he was still bizzy negotiating with the VAP department but they only wanted to refund me 3 years premiums of the 10 years that they have been taking from my bank account. I told them that this was not acceptable and now I’ve been told it will be another week before I will hear again. I see a ******** case in dail directs future if this matter is not resolved.
DS
Dean S's update15 Feb 2019, 16:39
Reviewer Update
Follow up. I was contacted by a customer relations specialist from telescope saying that they would run an investigation in to the matter and should take about a week. And during this conversation he told me that the insurance was canceled 10 years ago. So after a week I contacted the customer relations specialist and he said he was still bizzy negotiating with the VAP department but they only wanted to refund me 3 years premiums of the 10 years that they have been taking from my bank account. I told them that this was not acceptable and now I’ve been told it will be another week before I will hear again. I see a ******** case in dail directs future if this matter is not resolved.