JJ
Julian J

1 reviews | Active since Nov 2013

16 Aug 2020, 11:01

Dial Direct - ******* and ********!!!!

Yet another complaint against this bunch if *******.

Currently awaiting for the Ombudsman to resolve a serious complaint that I have lodged against Dial Direct and Dial Direct are still attempting to debit order me for the incorrect amount. As a result, I have now got a negative amount of funds in my chequing account and again, this morning, they attempt to debut order me for a.) the incorrect amount and b.) for an amount of money that is even more now that what they stated my increase in premiums to be.

I am ****ed off now. This is again, the most ridiculous level of BS service that I have ever received.

Check my complaints history for a historic viewing of my dealings with these *********** idiots.

And every time they say that this matter is escalated or treated as urgent, it NEVER ****ING IS!!!!!!!!

Give me back my R6500 excess, tell me what the **** is going on with the third party (was he drunk, was he taken to hospital, etc...) and now you will refund me for all the I correct debit orders you have processed on my name on your internal system, as well as the penalties I have incurred by absa as a result of your incorrect debit order amounts causing negative funds in my account and causing all my other debit orders to bounce due to the negative amount that I now sit with in my cheque account.

So tired of waiting for answers from these ****ing people!!!!!!!

More than ****ed off to be honest!!!

0
Replies (3)
Dialdirect
Dialdirect's reply16 Aug 2020, 11:16
Official
Hello Julian,

We are concerned to hear about your service experience and would like to assist you.

Our service team will make contact with you tomorrow to assist.

Kind Regards,
The Daildirect Team.
JJ
Julian J's update16 Aug 2020, 12:07
Reviewer Update
WHAT ABOUT MY ****ING MONEY?????????
ALL THESE DEBIT ORDERS YOU KEEP ON SETTING OFF HAS PUT MY ACCOUNT INTO THE NEGATIVES. WHAT ARE YOU GOING TO DO ABOUT THIS???

I WANT THESEDEBIT ORDER CHARGES REVERSED AND MY R6500 EXCESS BACK FOR **** SAKES!!!!!!!!

YOU BETTER REPLY
Dialdirect
Dialdirect's reply17 Aug 2020, 14:27
Official
Hello Julian, 
We confirm that your matter was referred by you to the offices of the Ombudsman for Short Term Insurance. 
We can therefore not intervene on your matter until the Ombudsman has made recommendation on your case. 
Trust you will understand it. 
Kind Regards, 
The Dialdirect Team.