nM
nombuso M
1 reviews | Active since Apr 2013
25 Feb 2015, 13:06
Dial direct taking my money after canceling
Dial direct doubled my premium on December I emailed them they than said they would get back to me and no one did than next fhing 24th of dec they take the double amount. They apologized and said they would give back the amount ... 2 months later and nothing . I than cancelled the premium end of jan the still took out money for feb and than again for much . The dishonestly that dial direct has is scary and worse we there no money in the account they go back again later that month resulting in me having more bank chargers we did not have the agreement of than accessing my account twice this is ******** and I want my money !!!!!
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Dialdirect's replyOfficial
25 Feb 2015, 14:31Hello ang16l,
We have noted that your policy cancelled and that there was a refund due to you after the cancelation. This was due to the fact that your cancelation request was received after your normal payment date.
The refund was authorised and the funds will reflect in your account within three business days.
As discussed, kindly provide us with your bank statements in order for us to verify all refunds as well as deductions.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
We have noted that your policy cancelled and that there was a refund due to you after the cancelation. This was due to the fact that your cancelation request was received after your normal payment date.
The refund was authorised and the funds will reflect in your account within three business days.
As discussed, kindly provide us with your bank statements in order for us to verify all refunds as well as deductions.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Dialdirect's reply25 Feb 2015, 14:31
Official
Hello ang16l,
We have noted that your policy cancelled and that there was a refund due to you after the cancelation. This was due to the fact that your cancelation request was received after your normal payment date.
The refund was authorised and the funds will reflect in your account within three business days.
As discussed, kindly provide us with your bank statements in order for us to verify all refunds as well as deductions.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
We have noted that your policy cancelled and that there was a refund due to you after the cancelation. This was due to the fact that your cancelation request was received after your normal payment date.
The refund was authorised and the funds will reflect in your account within three business days.
As discussed, kindly provide us with your bank statements in order for us to verify all refunds as well as deductions.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team