SS
Stephan S
1 reviews | Active since Oct 2013
22 Nov 2019, 15:48
Dial Direct service
After 6 hours and two telephonic requests for a copy of my policy schedule I am still waiting. Service operators are very difficult to understand as they do not speak properly into their headsets and on both occasions the noise of other agents talking in the background is so load and distracting. Service agents are not knowledgeable on the product they sell or what it covers - a caravan with an engine - really?! Also details have to be repeated on numerous times as they obviously just do not listen. How they ever got Product of the Year is a mystery.
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Replies (2)
Dialdirect's replyOfficial
22 Nov 2019, 15:54Hi Stephan,
We are disappointed to hear about your service experience and would like o to apologise for the service you've received.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are disappointed to hear about your service experience and would like o to apologise for the service you've received.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply22 Nov 2019, 15:54
Official
Hi Stephan,
We are disappointed to hear about your service experience and would like o to apologise for the service you've received.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are disappointed to hear about your service experience and would like o to apologise for the service you've received.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's replyOfficial
26 Nov 2019, 09:05Hi Stephan
Kindly be advised that we have received confirmation that contact has been made with you and your concerns were accordingly addressed. We further confirm that the policy schedule was emailed to you as well.
Please accept our apology for the frustration caused.
Kind Regards
The Dialdirect Team
Kindly be advised that we have received confirmation that contact has been made with you and your concerns were accordingly addressed. We further confirm that the policy schedule was emailed to you as well.
Please accept our apology for the frustration caused.
Kind Regards
The Dialdirect Team
Best regards,
Dialdirect's reply26 Nov 2019, 09:05
Official
Hi Stephan
Kindly be advised that we have received confirmation that contact has been made with you and your concerns were accordingly addressed. We further confirm that the policy schedule was emailed to you as well.
Please accept our apology for the frustration caused.
Kind Regards
The Dialdirect Team
Kindly be advised that we have received confirmation that contact has been made with you and your concerns were accordingly addressed. We further confirm that the policy schedule was emailed to you as well.
Please accept our apology for the frustration caused.
Kind Regards
The Dialdirect Team
Best regards,