IS
IVY S
1 reviews | Active since Feb 2018
08 Feb 2020, 23:19
Dial Direct *******
I have a problem with dial direct ...they are ****** and very ****** blacks pay a high premium and when you want to claim you get assigned a a ****** white who will request gor impossible things in order to reject your claim .i received a letter of premium increase only for my house hold it was very high .i since called them to discuss. Dial Direct said they have high call volumes regarding the premiums so a reviewer will call back ever since am waiting for a call regarding that.They so ****** they need to be investigated..blacks are given high premiums ..I am still today waiting for a review call .They doing yhis on purpose not to have a review since theu don't take blacks seriously. VERY ******.
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Replies (2)
Dialdirect's replyOfficial
09 Feb 2020, 08:54Good day Ivy,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you during office hours.
Kind Regards,
The Daildirect Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you during office hours.
Kind Regards,
The Daildirect Team
Dialdirect's reply09 Feb 2020, 08:54
Official
Good day Ivy,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you during office hours.
Kind Regards,
The Daildirect Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist will be in contact with you during office hours.
Kind Regards,
The Daildirect Team
IS
IVY S's updateReviewer Update
10 Feb 2020, 12:25Still no call from Dial Direct .Still no call from Dial Direct .kindly refer to above .no customer service to blacks.i am not accepting this increase until dialdirect do a review as promised.i called was told they have high call volumes regarding increases and reviews and a consultant will call me back. I am still waiting.
IS
IVY S's update10 Feb 2020, 12:25
Reviewer Update
Still no call from Dial Direct .Still no call from Dial Direct .kindly refer to above .no customer service to blacks.i am not accepting this increase until dialdirect do a review as promised.i called was told they have high call volumes regarding increases and reviews and a consultant will call me back. I am still waiting.