Dial direct refuse to help, put phone down

I had a scratch policy with dial direct, I cancelled the policy on Monday however I have paid for the month so it should still be in place till today.<br> <br> I called the call centre and I was told that the policy had been cancelled with immediate effect even though they had been paid for the month.<br> <br> I was told by the operator that she had to check with admin and couldn't help me. I told the operator I would take this further and the operator promptly put the phone down on me!!!<br> <br> Brilliant service this is, I'm so glad that I moved away from dial direct, imagine trying to claim for a serious accident!!!!<br> <br> shocking pathetic service