Dial Direct - Poor service.

Policy went up by over 30% - found a competitive quote with an alternate service provider which provided me with more cover - at a rate cheaper than I was paying Dial Direct before I was hit with a 30% increase.

When I eventually got hold of the Cancellation Department, I was advised that we were loyal clients that had not claimed for over a decade and that they could review our policy instalments. I advised that we were no longer interested and then was advised that they had to follow a process of further questioning. By now I had been on the phone for over half an hour and asked Nashlin Govender to call me back. After waiting for ages - I eventually called back again and was transferred to another operator who understood the frustrations, and cancelled my policy. I asked for written confirmation of the cancellation - still waiting.