Dial Direct - Poor Customer Service - The will never call you or accommodate you as a client.

On Thursday the evening of the 22nd of April 2018 I got into an accident I then called dial direct on the Friday morning to inform them of the accident I was informed that Jan is dealing with my case and would be calling me back on the next Friday to let me know what’s going on so I then told the person that I was talking to that shouldn’t it be Thursday because Friday is a public holiday he said they would call on Thursday the Thursday came and went and I called them on the Tuesday or Wednesday to organize a rental and see what was happening with my claim they told me that Jan would call me to update me Jan called me and told me that they needed proof of insurance then they would be able to process the claim so last week I called again and was informed that the proof of insurance wasn’t enough and I asked when they were going to inform me because I always have to call them she said his next call was scheduled for Wednesday that Wednesday came and went I called on Thursday to ask if the documents were in order and the lady I spoke to asked me if I sent them and I told her that after I spoke to someone I sent the forms she told me that the claim was approved and it would be sent to the repairs place I informed them that Jan has been difficult to deal with and she said that because my car hasn’t been fixed I can organize to extend the rental when I called to organize the rental the lady at repairs said that the extension would be at my own expense and I must change my policy to have a longer rental now I must chase the repairs people and I thought that Dialdirect was meant to be the middle man. Dial direct has let me down here and i am not happy with this service. (no communication, no understand of clients situation)