Dial Direct - Pathetic Service

I have experienced very poor service from dial direct. My vehicle was involved in an accident almost 2 months ago which they have been sorting out. Firstly it took more than 2 weeks to assess the vehicle and approve the claim. They did not keep me updated as a client, I had to constantly call them. Then when the claim was approved the panel beater advised me that the assessor did not assess the vehicle correctly and there were further delays of more than 2 weeks. It has been almost 2 months now and I still have not received my car. They initially refused to provide me with a courtesy car which was part of my policy. Finally they did, now my car is still not ready and they want me to return the courtesy car. I disagree with this service and because the delay was on their side I feel it unfair for them to force me to return the car. I have explained this whole situation to multiple consultants all giving me different stories. The bottom line is that it is their fault my car is not ready and I feel the least they can do is extend the period of my courtesy car. Very poor service I would not recommend them to anyone. I will be cancelling my policy once my car is fixed.