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Frederik M

1 reviews | Active since Nov 2022

02 Nov 2022, 16:06

Dial direct not paying

I have not been paid for good driving now for months. I have reported this to Dial direct and sent them emails to no avail. All they say is that they will get back to me. When I call them the agent will tell me that they will get back to me and NEVER does. I have been with them for about three years without any claims and this is how they treat a customer.

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Replies (3)
Dialdirect
Dialdirect's reply02 Nov 2022, 16:15
Official
Hello Frederik,

We would like to apologize for the experience. 
Our team will investigate and make contact to address the matter with you.

Regards,
Dialdirect Team

Best regards,

FM
Frederik M's update02 Nov 2022, 20:51
Reviewer Update
This is exactly what Dial Direct has been promising for the last two months. I stated in my last email to you that I am prepared to expose you on social media and still you never got back to me. I am the one that has had to contact you and its the same old story you'll get back to me. Well you never did and I am not leaving it here. Your after sales service is abominable and please don't tell me to delete my app and re-install it,, because that is exactly what I did and in doing so,, I lost all my evidence of my trips, you caught me!!!!!!!
Dialdirect
Dialdirect's reply03 Nov 2022, 08:17
Official
Hello Frederik,

We do understand your frustration and we are currently investigating the matter with our developers to see what could have happened with your app.
Our team will call you back to address the matter.

Regards,
Dialdirect Team

Best regards,